Privacy Policy

Introduction

Welcome to cheermusic.ai ("we," "our," or "us"). We are committed to protecting your personal information and being transparent about how we collect and use it. This Privacy Policy explains our practices for users of our AI-powered music and voiceover generation platform designed for cheer music producers.

Information We Collect

We collect only what we need to provide our service.

• -Email address (required) — used for account creation, login, and communications.
• -Name (optional) — used to personalize your experience.
• -Usage data, feature interactions, session duration, and clickstream data via PostHog analytics.
• -Browser type, device information, IP address, and referring URLs.
• -Advertising and conversion data via the Meta Pixel (Facebook/Instagram).
• -Billing is handled entirely by Stripe. We do not store your credit card details on our servers.

How We Use Your Information

We use collected information only for legitimate purposes related to operating our platform.

• -Create and manage your account.
• -Provide, maintain, and improve our AI generation platform.
• -Process payments and manage your subscription via Stripe.
• -Send transactional emails such as receipts, password resets, and account notices.
• -Send product updates or marketing communications — you may opt out at any time.
• -Analyze platform usage to improve features and performance.
• -Detect and prevent fraud or misuse.

Third-Party Services

We work with the following trusted providers. Each operates under their own privacy policy.

• -PostHog — Product analytics (posthog.com/privacy)
• -Meta Pixel — Advertising & conversion tracking (facebook.com/privacy/policy)
• -Stripe — Payment processing (stripe.com/privacy)
• -Supabase — Database & file storage (supabase.com/privacy)

Cookies & Tracking

We and our partners use cookies and similar technologies to operate and improve our service.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.

• -Essential cookies — required for the platform to function correctly.
• -Analytics cookies — PostHog uses these to understand usage patterns.
• -Advertising cookies — Meta Pixel uses these to measure ad performance and may use data for targeted advertising on Meta platforms.

Data Sharing

We do not sell your personal information. We only share your data with third-party service providers listed above to operate our platform, when required by law or valid legal process, to protect the rights or safety of our users, or in connection with a merger or acquisition (you will be notified).

Data Retention

We retain your personal information for as long as your account is active. If you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required for legal or financial compliance purposes such as billing records.

Your Rights

Depending on your location, you may have the following rights regarding your data.

• -Access — request a copy of the data we hold about you.
• -Correction — request we correct inaccurate information.
• -Deletion — request we delete your personal data.
• -Opt-out of marketing — unsubscribe via the link in any email we send.
• -Opt-out of Meta tracking — manage your preferences via Meta's Ad Settings.
• -EEA/UK users have additional rights under GDPR, including the right to lodge a complaint with your local data protection authority.
• -California residents have rights under the CCPA, including the right to know what data is collected and to request deletion.

Data Security

We take reasonable technical and organizational measures to protect your data. Data stored via Supabase benefits from industry-standard encryption at rest and in transit. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our platform is intended for professional use by cheer music producers and is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. For material changes, we will notify you by email or via an in-app notice. Continued use of the platform after changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us ataj@eflexdigital.com